Employment Type: [[jobType]]

Work Location: Boise, Idaho

Position Title: Technical Support Level 3

Requisition ID#: 54972

• Follow and build on policies revolving around accounts and onboarding practices

• Aid in requests and guidance from other team members on server and networking

• Play a supporting role in building, configuring and shipping servers and networking equipment in accordance with departmental standards

• Provide escalated support for local and remote hardware and software support for Lionbridge employees and partners in the Americas region based on ticket management in the ticketing system

• Resolve user-identified problems through troubleshooting, root-cause analysis, and solution implementation

• Diagnose, troubleshoot, and maintain all hardware and software-related issues on-site and remotely

• Assist in documenting IT technical instructions, processes, and procedures

• Ensure inventory and tracking system is always up to date

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, MA, Lionbridge maintains solution centers in 28 countries.

* Candidates should be aware that Lionbridge maintains a policy requiring all employees to be fully vaccinated. Newly hired employees must be vaccinated by their start date, unless living or working in a state that prohibits vaccine mandates and the position is not associated with a Federal contract. Lionbridge is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the Company to do so as provided under federal, state, and local law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Breaking Barriers. Building Bridges.

Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.

If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at careers@lionbridge.com for assistance.