Key Responsibilities

• Customer parts, return, repair, service requests interaction and processing

• Quote, part# inquiry, problem parts, pricing issue follow up and update

• Order management incl. book, bill, tracking, update, change and troubleshoot

• Entitlement checks

• Service dispatch

• Part expedite, fulfillment and delivery coordination

• Customer escalation follow up and update

• Multi-regions support for the above scope

Requirements

• Bachelor degree inInternational Business,business administration, or foreign language

• Willing to take 2nd shift

• Above 2 years order management related experience preferred

• Familiar with SAP/CRM, MS Office (Excel skill highly required)

• Personality with positive, proactive, detail-oriented, and responsible

• Good Communication skill / Team player/ Delicate work skill

• Excellent telephone communication skills

• Good communication writing skills in English and Chinese

• Business knowledge on Import and Export business and international trade business

• Experience In service/sales order management, Inventory management, or relevant

• TOEIC score higher than 750

輪班說明 :

• 採四班二輪制並支付輪班津貼:大夜班(每月NTD 15,000)，大日班(每月NTD 7,500)

• 大夜班(晚上七點至隔天上午七點)與大日班(上午七點至當日下午七點)

• 每一班表十二小時，實際工作時間十小時，休息兩小時

• 每三個月調換日、夜班表一次

Qualifications

Education:

Associate's Degree

Skills:

Certifications:

Languages:

Years of Experience:

Up to 1 Year

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

No

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.