IT Process Owner - Service Asset and Configuration Management

Date: May 14, 2024

Location: Painted Post, NY, US, 14870Charlotte, NC, US, 28216

Company: Corning

Requisition Number: 63255

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

SCOPE/PURPOSE OF POSITION:

As the IT Service Asset & Configuration Manager you will manage the life cycle of the processes that ensure the content and quality of data recorded in the Service Asset and Configuration Management databases (AMDB & CMDB) meet the required standards. You will be responsible for ensuring the organization’s processes are fit for purpose and drive continuous improvement activity to deliver increased value from the CMDB and its associated services and process its supports. You will contribute to the development and delivery of a high-quality Service Asset and Configuration Management service.

ROLES AND RESPONSIBILITIES:

• Lead on the delivery of a fully operational CMDB, evaluating existing tools and the design, and drive the development of new/improved features and functionality as necessary to improve compliance coverage, as well as efficiency and effectiveness

• Identify and define scope of the asset & configuration management processes, function, the items that are to be controlled, and the information that is to be recorded

• Manage configuration management for the organization, ensuring value for the business and adherence to company policies. Ensures changes to assets are recorded and controlled appropriately. Promotes organizational commitment to assert control

• Work in collaboration with the Hardware and Software Teams, to create, review and update of the Asset & Configuration Management Policy, Process and Procedures which defines the life cycle of all Assets

• Develop strategy and implement best practice frameworks for measuring, improving, monitoring, and reporting against SLA and KPI

EDUCATION REQUIREMENTS:

• Bachelor’s in Business Management, Information Technology, Financial Management, or similar relevant field

REQUIRED COMPENTENCIES :

• 3-5 years experience in executing strategic asset management processes successfully

• Strong knowledge of IT Service Management processes

• Demonstrable knowledge of the operation and management of a CMDB

• Demonstrable knowledge of using IT Service Management Toolsets

• Deep understanding of IT Service Management processes (ITIL) and how Configuration Management underpins these

DESIRED SKILLS :

• ITIL Certification preferred

• Experience with ServiceNow CMDB

• Experience with training and development of virtual training techniques

TRAVEL:

• Remote

• Up to 5-10% travel

This position does not support immigration sponsorship.

The range for this position is $88,874.00 - $122,203.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.

​Corning Puts YOU First!

We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning.

• Our monetary peer-to-peer recognition program is tied to ourand celebrates you and your colleagues’ contributions.

• Health and well-being benefits include medical, dental, vision, paid parental leave, mental health/substance use, fitness, and disease management programs.

• Financial benefits include a 401(k) savings plan with company matching contributions and a 100% company-paid pension benefit that grows steadily throughout your career.

• Companywide bonus and attractive short- and long-term compensation programs are available based on your role and responsibilities.

• Professional development programs help you grow and achieve your career goals.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at.

Nearest Major Market: Corning