Job Description

Field Application Engineer

Industrial customers - EMEA

When you are part of Thermo Fisher Scientific, you will do ambitious work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Who we are:

The Chemical Analysis Division (CAD) provides a diverse mix of analytical instruments and associated services to a broad range markets including Safety and Security, Environmental, Food Safety, Energy, Mining, Life Science Manufacturing and Recycling to name a few. The instruments are deployed in the field and on the line, in challenging environments where customers put a premium on robustness, reliability and ease of use. They allow them to make decisions where they operate and streamline their businesses. CAD is a complex division with a global footprint, broad product portfolio and diverse customer base.

The Production Process and Analytics (PPA) business is a part of CAD. PPA has over 700 employees globally with historical revenues in excess of $200 million dollars.

Impact you will make:

As a Field Application Engineer you will be responsible for delivering and building service excellence over and above our customer expectations. You will be joining a global team of 125,000 colleagues, where every extraordinary mind has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

What you will do?

Within our EMEA PPA Business Unit we are looking for an experienced and motivated Field Application Engineer to work with Gauging for Thickness and Basis Weight Measurement (Link: Gauging) applications and if required extending to other product lines and applications all within an industrial environment.

Your responsibilities:

• Represent our company in a positive, professional manner in all dealings with Thermo Fisher Scientific customers, both external and internal.

• Own and deliver service commitments and execute application related service activities, installations, data analysis, full calibrations, training, preventative maintenance and basic repairs.

• Drive the communication with the customers, combining the knowledge of the system’s capabilities with the customer`s needs from their application side.

• Provide Application, Field and Technical Support services for Thickness and Basis Weight Measurement Gauging systems during pre and post equipment sale phase

• Provide remote and on-site services within the agreed conditions and set accurate priorities.

• Service reporting, documentation and creation of protocols to specification based on internal and customer needs.

• Maintain high level of customer allegiance by building strong customer relationships and promoting excellent customer experience.

• Partner with our commercial colleagues to deliver and implement systems in profitable manner, exceeding customer expectations

• Help with continuous improvement utilizing our Practical Process Improvement Business System

How will you get there?

The successful candidate will have a combination of the following experience and skills:

• Diploma or equivalent education in electronic, process engineering or similar studies

• Experience

• At least 3 years work experience delivering technical services and application support to industrial customers

• Material science and/or process engineering expertise/experience

• Preferable knowledge in flexible packaging industrial processes or Lithium Ion Batteries industrial processes

• Fluent English language (written and spoken)

• Must have strong electrical or electronic background

• Ability to work proficiently with customers and colleagues in difficult and challenging situations solution orientated

• Ability and willingness to learn and understand the customer process and application needs

• Customer friendliness and professional demeanour

• PC literacy including MS Office and Outlook, Excel, Matlab or EzCal

• Overnight travel within EMEA of up to 75%

• Valid driver's license

Why should you join us?

• We can offer you a career with an innovative, forward-looking employer.

• Outstanding development and career prospects in a globally growing company.

• A corporate culture based on our 4i values: integrity, innovation, involvement and intensity

• Excellent training opportunities and attractive, comprehensive remuneration package and company benefits.

Apply today! http://jobs.thermofisher.com

We will review applications as they come in so apply as soon as possible!

If you have questions please contact Sr Recruiter Victoria Johansson Beverly

Victoria.johansson@thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.