Job Information
Takeda Pharmaceuticals Head of OmniChannel & Commercial Insights, BE/Operation, Shanghai/Beijing in Shanghai, China
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Job Description
OBJECTIVE
The role is to lead the efforts to upgrade the customer relationship management foundation, drive the analytics-driven business transformation, and accelerate the business reporting standardization and automation. Meanwhile he/she is to help build business analysis capability and omnichannel innovation capacity.
RESPONSIBILITIES
Develop logics and foundation fit with business transforming needs to upgrade CRM systems
Lead the team to integrate sound business processes into CRM to drive effective customer interactions and help track the right business behaviours
Design the reporting frameworks and mechanisms to address business needs, help pre-empt business roadblocks and identify business risks / opportunities
Build analytics-driven omnichannel platform to enable innovative customer engagement and business content promotion
Develop a system and culture for continuous improvement of business data foundation and analytics generation
Identify and drive the business-centric behaviour and operating model to continuously drive business upgrade
Cultivate team capacity and capabilities with the right balance of technical skills and problem solving mindset
Requirements
A strategic mindset with ability to take business priorities and drive breakthrough solutions with a right balance between details and high-level frameworks
Professional background in business analytics and statistics with a good level of industry and business knowledge
Able to learn and comprehend complex business situations to develop initiatives / projects with business impact
Able to clearly communicate and foster alignment across all levels of the organization
Able to influence stakeholders in a matrix organization with a defined business purpose
Strong track record of building a cohesive and high-performing team
Capable of managing external vendors to foster beneficial relationships
Qualifications & Skills:
Level of Education
Statistics / Marketing / medical / digital background preferred
Master degree is required, and MBA / PhD is preferred
Working Experience in Relevant Field
10+ years experiences in Business Insights, CRM and analytics-driven functions
Consulting background highly preferred
Professional Knowledge and Skills
Relevant certificates in business statistics is a plus
Fluent in English
Locations
CHN - Shanghai - Commercial
CHN - Beijing - Commercial
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
Takeda Pharmaceuticals
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