Job Information
Applied Materials Operations and Customer Quality Engineer in Singapore, Singapore
Requires knowledge and experience in own discipline; still acquiring higher-level knowledge and skills. Builds knowledge of the company, processes and customers. Solves a range of straightforward problems. Analyzes possible solutions using standard procedures. Receives a moderate level of guidance and direction.
Key Responsibilities - on-site MFG support, No Relo
Hardware Manufacturing Customer Experience Quality Engineering position Develops and applies quality standards in accordance with company and customer requirements. Develops and conducts related tests. Designs and implements methods and procedures for inspecting, testing, and evaluating the precision and accuracy of products and/ or production equipment using AMAT internal application tools. Develops methods and parameters, project methodology and/ or project proposals. Develops and uses procedures. Prepares documentation for inspection/ testing procedures. Recommends corrective action for procedural, product, or process deficiencies. Gathers operational and test data and evaluates results. Evaluates work methods, procedures and policies. Tracks progress of qualification status, reviews reliability test results, determines disposition of non-compliant products, reviews and releases qualification packs. Participates in audits. Utilizes drawings, specifications, industry standards, and sketches, adapting inspection measuring devices and procedures when necessary. Read and interpret technical drawings and specification requirements. Reduces qualification cycle time and cost while still meeting quality performance requirements. Responsible for driving Continuous Improvement in the Quality of AMAT’s product portfolio Eliminate customer complaints and escalations Work and demonstrate ability to closely lead multi-functional teams including but not limited to: experienced design and development engineers, Quality and Reliability engineers, Supply Chain Management teams, suppliers and technology partners in order to acquire and implement best known methodologies and deliver a better quality and customer experience than in current portfolio. Monitor field customer performance of product to identify issues and allow for early investigation and mitigation Drive investigation, capture, Root Cause Analysis, Containment, Corrective Action, Process Improvement to prevent issue recurrence, Monitor plans using statistical methods Conduct Quality Post-Mortem and document lessons learned reviews from current and older products to prevent recurrence of Quality issues and drive corrective actions into the next generation product portfolio Drive customer escalation resolution (root cause analysis, Containment, Corrective Action and Process Improvements following the 8D discipline format) to prevent recurrence of problems
Drive Design, Quality, Reliability, lessons learned and VoC (Voice of Customer) requirements into new product designs to improve the quality and reliability of new products.
Functional Knowledge
Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities
Strong computer skills, Microsoft Office applications (Excel proficiency required)
8D Root Cause analysis and Corrective Action, Preventive Action, Proliferation, Containment, FMEA, DMAIC, Green Belt Certified or equivalent, Analytical tools (Paretos, Histograms, Ishikawa (Six Elements), Scatter and Control charts, checklists)
Business Expertise and Skills
Understands key business drivers; uses this understanding to accomplish own work
Experience in high volume manufacturing environments
Proven track record working and managing customer issues and suppliers Key Performance Indicators (KPIs)
Manage and coordinate customer PPM (Parts per Million), supplier PPM, supplier problem solving on time, cost recovery and supplier warranty indicators
Knowledge of Quality systems and measurements, Lean Manufacturing, Advanced Product Quality Planning (APQP), Product Part Approval Process (PPAP), PFMEA, ISO9001, Quality Assurance tools
Undertake special projects as required
Lead, Contribute and support continuous improvement activities
Prepare and present reports at group meetings and internal customers
Understanding of engineering drawings and manufacturing processes
Ability to work in a diverse and dynamic environment
Planning and prioritizing activities
Good communication and interpersonal skills
Negotiation and Influencing skills
Ability to present data effectively
Problem-solving skills
Team working skills
Analytical skills
Time management
Understanding of cost and financial impacts
Leadership
No supervisory responsibilities but provides informal guidance to new team members
Self-motivated individual, Flexible, Adaptable. Optimistic, Self aware, Open to change
Work mostly with minimal supervision Assertive, resilient and welcomes change and navigates through adversity
Shows moral courage, openness and honesty in all dealings
Engages interest and participation of others and has a collaborative approach to working with others
Lead, support groups of technicians and engineers
Training skills, provide guidance and coach other team members
Problem Solving
Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
Excellent attention to detail
Continuous improvement consultant skills
Lean Manufacturing knowledge
Innovate from original solutions
Impact
- Impacts quality of own work and the work of others on the team; works within guidelines and policies
Interpersonal Skills
- Explains complex information to others in straightforward situations
Travel:
- 10 – 20%
Education
Bachelor's Degree – Engineering, Computer Science or related Engineering Technology
Advanced Quality Certifications
4-6 + Years of Experience job related
Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.
Qualifications
Education:
Bachelor's Degree
Skills:
Certifications:
Languages:
Years of Experience:
4 - 7 Years
Work Experience:
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 20% of the Time
Relocation Eligible:
No
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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