Description

Note: This position will follow our hybrid work model, we expect the selected candidate to be in the office 2-3 days a week at the St. Petersburg, FL Corporate Office location.

Job Summary:

As part of our Raymond James Trust System Engineering and Support Team, the Senior Technical Business Analyst will act as a partner with the Trust business group and IT Partners to facilitate and implement technology solutions. This role will support multiple in-house and vendor based RJ Trust applications, along with IT project support.

This individual will be responsible for writing business process and system requirements that will ensure the technology solution will meet the needs of the business. Requires a high-level understanding of systems, industry and end-user requirements. This is a primary role that helps to collaborate between business and application developers on a complex system, handle data research and analysis request from business on issues and work with IT Partners to help drive and get them to successful conclusion. Requires very good understanding of systems and their interactions, financial services industry and end-user requirements. Is able to make judgements and recommendations based on the analysis and interpretation of data.

Essential Duties and Responsibilities:

• Creates detailed business requirements for functional (e.g., business processes, rules) and non-functional (e.g., data, security) capabilities.

• Validates test cases to ensure that scripts will evaluate the business function being performed.

• Gathers and interprets information from multiple sources (including databases, interviews, etc.) and makes recommendations.

• Supports the business by handling configuration and workflow management for financial and document management systems.

• Provides support for application development teams including documenting business processes.

• Translates technical concepts to business audience and business information to a technical audience.

• May take a lead role in developing estimates and implementation plans for technical solutions.

• Partners with team members to develop project schedules, reports and documentation. May be required to act as project lead on small to medium projects and/or provide direction to others on the team.

• Understands and applies principles in risk management, issue tracking and change management.

• Performs other duties and responsibilities as assigned.

Qualifications

Knowledge, Skills, and Abilities:

Knowledge of:

• Advanced knowledge issue tracking, change management and requirements gathering.

• Solid understanding of SDLC and work through various phases of it with Peers and IT Partners.

• Knowledge in Waterfall, Agile and Hybrid software development methodologies.

• Reporting knowledge from user perspective, such as creating and running reports in SSRS and Tableau.

Skill in:

• Good steward of gathering and maintaining application documentations in Wiki environment.

• Experience with gathering business requirements from ground up is required.

• Experience with basic SQL scripting, RDBMS queries, pulling data out of various systems, writing BRD's, etc... is required.

• Experience writing scripts for data manipulation.

• Experience in working with various stake holders of IT and Business Operations at senior level is required.

• Experience with analyzing data in a complicated multi-layered application in heterogeneous environment.

• Experience with supporting enterprise level, complex applications is preferred.

• Experience and background in working with financial accounting systems would be preferred.

• Experience in working with vendor-based application software implementation and support is a plus.

Ability to:

• Ability to query a database using SQL and create reports in SSRS/ Tableau.

• Ability to assume ownership and responsibility, act as a key liaison between application development and business operations is required.

• Ability to understand in-depth details of business processes, rules. Document and communicate them effectively to various technical and non-technical partners.

• Identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions.

• Effective Communication: Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

• Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences.

• Demonstrate a strong knowledge in position-related areas; remains current with developments and trends in areas of expertise.

• Develop and use collaborative relationships to facilitate the accomplishment of work goals.

• Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships.

• Work in a team environment or project room to facilitate collaboration.

• Ability to provide system support including after hour incident handling when necessary (rotation within the support team).

Education/Previous Experience:

• Bachelor’s Degree in Computer Science, MIS or related degree and three (3) to five (5) years of related experience or combination of education, training and experience.

• More than five (5) years of experience as a Technical Business Analyst would be preferred.

• Financial Services and/or enterprise level experience is highly preferred.

Licenses/Certifications:

• None required.

Job: Technology

Primary Location: US-FL-St. Petersburg-Saint Petersburg

Other Locations: US-FL-St. Petersburg-Saint Petersburg

Organization Technology

Schedule Full-time

Job Shift Day Job

Travel No

Req ID: 2401707