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JOB SUMMARY: The telepharmacy technician is responsible for the daily operations of a remote telepharmacy dispensing location, where the pharmacist oversight occurs from a separate supervising pharmacy location. Telepharmacy technicians build upon the skills and responsibilities of the pharmacy technician, and are focused on managing day-to-day pharmacy operations, execution and performance, while building patient loyalty through a continuous focus on excellent customer service, service recovery, and facilitating communication with the supervising pharmacy/pharmacist. LOCATION: 1800 Gurley Lane, Waco, TX 76706 REPORTS TO: Director of Pharmacy Services EDUCATION and EXPERIENCE: High School diploma or equivalent Pharmacy Technician certification from the Texas State Board of Pharmacy Minimum of one year of retail pharmacy experience within the past 3 years SKILLS: Excellent attention to detail Strong verbal and written communication skills Excellent interpersonal and customer service skills Strong organizational and time management skills with a proven ability to meet deadlines Strong analytical and problem-solving skills Strong receptivity to feedback Ability to work independently and adaptable to various workflows in telepharmacy and able to quickly learn and navigate new software systems and telepharmacy processes Proficient in using pharmacy software systems, electronic health records (EHRs), and other technology used in pharmacy practice Strong problem solving skills such as resolving insurance issues, addressing medication shortages, and troubleshooting technical problems Knowledge of pharmaceutical and related medical terminology, knowledge of metric and apothecary measurement systems Excellent teamwork and collaboration skills Knowledge of pharmacy operations and safety standards. Ability to prioritize tasks and function well in a high-paced and at times stressful environment Professionally, promptly and effectively addresses all customer concerns and inquiries regarding customer service, HIPAA complaints, and any other issues, filing any necessary reports and facilitating prompt communication with the Supervising Pharmacist as appropriate Fluent Spanish is strongly preferred PRIMARY DUTIES: Opening and closing pharmacy daily under live video supervision of remote pharmacist Ensuring direct communication is available between the provider pharmacy and remote telepharmacy site through the telephone system Prescription data entry using shared electronic system between remote and provider pharmacy